Is that my real problem?

I want to solve problems of my department

but it seems impossible and I do not know what to do?

I want…

After the course you should be able to:

• Identify real problems that needed to be solved
• Understand the problem solving process
• Apply the problem solving process consistently
• Apply creative methods in problem solving.

• What is problem?
• Classification of problems
• Common mistakes in problem solving
• Typical process to solve problems
• Method to identify problems
• Method to rephrase problems correctly
• Method to set good objectives in problem solving
• Tools to find out solutions for your problems
• Method to evaluate and select suitable solution
• Skills for implementing selected solution.

• Managers
• Staff

Duration: 2 days

Venue: Upon client’s request ( Hotel, Resort, Office…)