Models of Exceptional Customer Service - MECS is a special training program on how to upgrade your outstanding customer service so that you can build a network of loyal customers for life-time. This program is especially designed for agents of 12 months old and above.

  After the course, all learners are fully aware & apply:

• Help learners to identify who are your real customers? External and internal customers?

• Fully aware of the importance of wow customer service.

• Fluently apply the process of doing a wow customer service.

• Enhance the level of service to maintain 100% policy persistency to get new from the old.

• How to increase 100% up to 103% customer’s satisfaction thru your customer service.

• How to build a network of loyal customers with your product and service?

• Who are your real customers?

• The importance of customer service.

• The process of doing a wow customer service.

• Skills to make a wow customer service before selling your products or service.

• Skills to make a wow customer service during selling your products or service.

• Skills to make a wow customer service after selling your products or service.

• 100% or 103% customer’s satisfaction?

• Customer mania.

• How to build a loyal customer network?

• This training program is purposely designed for all agency of 12 months old and above in the trading industry.

•    2 days of in-door training consecutively for ideal from 20-45 pax/ class.