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Models of Exceptional Customer Services

INTRODUCTION

Models of Exceptional Customer Service - MECS is a special training program on how to upgrade your outstanding customer service so that you can build a network of loyal customers for life-time. This program is especially designed for agents of 12 months old and above.

 

COURSE OBJECTIVES

  After the course, all learners are fully aware & apply:

  • Help learners to identify who are your real customers? External and internal customers?

  • Fully aware of the importance of wow customer service.

  • Fluently apply the process of doing a wow customer service.

  • Enhance the level of service to maintain 100% policy persistency to get new from the old.

  • How to increase 100% up to 103% customer’s satisfaction thru your customer service.

  • How to build a network of loyal customers with your product and service?

 

COURSE CONTENT

  • Who are your real customers?

  • The importance of customer service.

  • The process of doing a wow customer service.

  • Skills to make a wow customer service before selling your products or service.

  • Skills to make a wow customer service during selling your products or service.

  • Skills to make a wow customer service after selling your products or service.

  • 100% or 103% customer’s satisfaction?

  • Customer mania.

  • How to build a loyal customer network?

 

WHO SHOULD ATTEND?

  • This training program is purposely designed for all agency of 12 months old and above in the trading industry.
 

COURSE INFORMATION

  •    2 days of in-door training consecutively for ideal from 20-45 pax/ class.
 
 
 
 
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